cpkok's Privacy Policy

1 Introduction and Scope

cpkok ("we", "our", "platform") is an online gaming service operated for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the security of their personal information.

This privacy policy explains how cpkok collects user information, the purposes for which that information is used, who it may be shared with, and what rights users have. This policy applies to the cpkok.lat website and all related digital services.

By registering with cpkok or using the service you agree to the terms of this privacy policy. You are also encouraged to read our Terms and Conditions page.

2 What Information We Collect

cpkok may collect the following types of information:

2.1 Information Provided Directly by You

• Full name, date of birth, and verification information related to national identity documents
• Email address and contact details
• Username and password (stored in encrypted form)
• Financial transaction information — records of deposits or withdrawals made via bKash, Nagad, Rocket, or bank transfer
• Documents required for age verification

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Time of website access, pages visited, and session information
• Data collected through cookies and similar tracking technologies
• Gaming activity logs — betting history and win/loss records

2.3 Information Received from Third Parties

• Transaction confirmation information received through payment processing services
• Information received from fraud prevention and identity verification service providers

3 How We Use Your Information

cpkok uses the information collected for the following purposes:

1. Account management: To create, verify, and keep your account secure.
2. Service delivery: For gaming services, processing deposits and withdrawals, and managing bonuses.
3. Age and identity verification: To ensure that only individuals aged 21 or above are using the platform.
4. Customer support: To resolve your issues through 24/7 live chat support in Bengali and via email.
5. Security and fraud prevention: To protect accounts and to detect and prevent fraudulent activity.
6. Responsible gaming: To identify the risk of gambling addiction and take action where necessary.
7. Legal compliance: To comply with applicable laws and regulations.
8. Service improvement: To analyze user experience and improve the quality of the platform.

4 Data Storage and Security

cpkok follows industry-standard technologies and processes to ensure the security of your information. We use SSL/TLS encryption technology, which keeps data transfers between your device and our servers secure.

Our security measures include:

• All sensitive information stored in encrypted form
• Passwords are never stored in plain readable form — only hashed form is used
• Firewall and intrusion detection systems at the server level
• Regular security audits and vulnerability testing
• Access to data is restricted to authorized personnel only

Personal information is generally retained for the duration that an account remains active and for any necessary period thereafter. Certain information may need to be retained for longer periods due to legal obligations.

5 Sharing Information with Third Parties

cpkok does not sell your personal information or provide it to third parties for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment service providers: Minimum information necessary to process transactions via bKash, Nagad, Rocket, or bank.
• Identity verification services: Trusted verification partners to complete the KYC process.
• Technology service providers: For website operations, cloud storage, and analytics services, who are contractually bound to comply with our privacy policy.
• Law enforcement agencies: In cases involving court orders, government directives, or legal obligations.
• Fraud prevention: Participation in industry-standard shared information systems to prevent fraudulent activity.

When sharing data with any third-party service provider we ensure that they follow appropriate data protection standards.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the cpkok website. Cookies are small text files stored in your browser that help improve the experience of visiting the website.

We use the following types of cookies:

• Essential cookies: Required to maintain login status and keep core services functioning.
• Functionality cookies: To store your preferences, language settings, and personalized experience.
• Analytics cookies: To analyze website usage and improve services.
• Security cookies: To detect and prevent fraudulent activity.

Most browsers allow you to disable cookies. However, disabling cookies may limit some functionality of the website.

7 User Rights

As a user of cpkok you have the following rights over your own information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If there is any inaccuracy in your information you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, provided this does not conflict with legal obligations.
• Right to restrict processing: In certain circumstances you may request that processing of your information be restricted.
• Right to object: You may object to specific ways in which your information is used.
• Right to data portability: You may request to receive your information in a commonly readable format.

To exercise any of these rights please contact our support team via live chat or send a request by email.

8 International Data Transfers

For operational purposes cpkok may in some cases store or process data on servers located outside Bangladesh. In such cases we ensure that:

• Transferred data remains protected to the standards of this privacy policy.
• The receiving party ensures adequate data protection measures are in place.
• Necessary contractual safeguards remain in effect.

9 Protection of Minors' Information

cpkok strictly provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors. If it is confirmed that a person is under 21 years of age their account will be suspended immediately and the associated information will be deleted.

If you suspect that a minor has registered with cpkok please notify our support team immediately.

10 Changes to the Privacy Policy

cpkok reserves the right to update or amend this privacy policy at any time. If significant changes are made to the policy:

• The updated policy will be published on this page along with the update date.
• Registered users may be notified by email.
• For important changes a notice may be shown after login.

If you continue using cpkok after a policy change you will be considered to have accepted the new policy. You are therefore advised to visit this page regularly.

11 Related Policies and Documents

Alongside this privacy policy you are encouraged to read the following cpkok documents:

• Terms and Conditions — General rules for using the service
• Responsible Gaming — Guidelines for gaming responsibly
• About Us — Learn more about cpkok
• FAQ — Answers to common questions