21+ | Safe Gaming

Responsible Gaming at cpkok —
Set your own limits for fun

Q: Someone I know is struggling with a gaming problem — how can I help?

Email us at support@cpkok.lat or let us know via live chat. We take third-party concerns seriously and can review the account in question. This is done while keeping personal information confidential.

Gaming is for entertainment, not stress. cpkok always puts your safety first and provides all the tools you need for responsible gaming.

Is gaming in your control?

Online gaming can be an enjoyable form of entertainment — but it stays healthy only when you are aware of your own limits. cpkok believes that responsible gaming is not just about following rules, but about protecting your mental and financial wellbeing.

Features like deposit limits, self-exclusion, time-out, and 24/7 support are all manageable directly from your account on our platform. If you feel gaming is having a negative impact on your life, reach out to us today.

cpkok is for people aged 21 and over only. Accounts belonging to minors are closed immediately.

Need help?

If you feel you are having a problem with gaming, do not wait — talk to us. Our Bengali-speaking team is with you 24 hours a day.

24/7 Live Chat Support

[email protected]

For ages 21+

Responsible Gaming Tools

Every tool below can be easily activated on your cpkok account. Just let our team know via live chat or email.

Deposit Limit

Set a maximum deposit amount daily, weekly, or monthly. Once a limit is set it takes effect immediately. A request to raise the limit takes effect after a set waiting period, but lowering it is instant.

Financial Safety

Time-Out

Take a short break from 24 hours up to 30 days. During this time you will not be able to log in or deposit to your account. If you have lost your rhythm with entertainment, a time-out is a great reset.

Mental Break

Self-Exclusion

If you need a longer break, activate self-exclusion for 3 months up to 5 years. During this period your account is fully suspended and no promotional messages will be sent.

Long-Term Protection

Account Activity Review

View your complete history of deposits, withdrawals, and gaming time at any time. Understanding your own spending patterns is the first step toward responsible gaming.

Transparency

24/7 Support

If you have any concerns about gaming, talk to our Bengali-speaking support team via live chat at any time. We are here to help, not to judge.

Direct Help

Family Protection

Worried about a family member's gambling habits? Let our team know — we can review an account based on a third-party request.

Family Safety

Warning Signs of a Problem

If any of the signs below appear, seek help right away. Acknowledging the problem is the bravest step you can take.

Watch out for these signs

Spending more money than your budget allows
Placing bigger bets to try to win back money you have lost
Gaming feels more important than family or work
Feeling restless or irritable when you cannot play
Taking on debt or dipping into savings for gaming
Hiding your gaming from loved ones
Sleep, eating, or work is being disrupted

Tips for Healthy Gaming

Set a time limit

Decide how long you will play before you start. Set an alarm and genuinely stop when it goes off.

Set a budget first

Only spend money whose loss would not disrupt your daily life. Never mix your entertainment budget with household expenses.

See it as entertainment

Do not think of gaming as a source of income. It is entertainment like a movie ticket — you pay for the enjoyment, not a return.

Take breaks

If you are upset after a loss, stop right now. Rushing to place more bets to recover lost money is the biggest mistake you can make.

21+ Age Limit — Strictly Enforced

cpkok is for Bangladeshi citizens aged 21 and over only. Age is verified at registration and a national ID or passport may be requested in any suspicious case.

If a minor attempts to open an account, it is permanently closed as soon as it is detected and no balance is refunded. If you believe someone underage you know is using our platform, please let us know at [email protected].

A note to parents — keep your devices and online accounts out of reach of children and use family safety software.

21+ Only

How to Set Limits

Activate responsible gaming tools on your account in just a few steps.

Log in to your account

Go to the cpkok Login page and access your account.

Open Profile Settings

Go to the "Responsible Gaming" section from the account menu.

Choose the tool you want

Deposit limit, time-out, or self-exclusion — whichever you need.

Confirm

Confirm the limit — it will take effect immediately.

If you have any trouble setting a limit, let us know via live chat or at [email protected] — we will help you directly.

More About Responsible Gaming

Can gaming become an addiction?

Yes, for some people online gaming can develop into an addiction. This addiction can have a serious impact on mental health, family relationships, and financial stability. However, with help at the right time, full recovery is possible.

cpkok's responsible gaming policy is designed to alert you before addiction takes hold and to support you with the right tools.

Why is financial protection important?

Gaming is never a reliable source of income. The outcome of every game is completely random and no strategy can guarantee a win. Never use money set aside for household expenses, your children's education, or medical care for gaming.

Minimum deposit ৳500 — this limit helps you start small. Keep your entertainment budget separate.

How does self-exclusion work?

Once self-exclusion is activated, you will not be able to access your account before the set period ends. No promotional emails or messages will be sent during this time. At the end of the period you will need support team assistance to reactivate your account — it does not reactivate automatically.

Self-exclusion is a powerful decision — it is proof of courage, not weakness.

Time-Out vs Self-Exclusion

Time-Out: Suitable for a short break. From 24 hours up to 30 days. Use it when you need a breather or just want some time off.

Self-Exclusion: Suitable for long-term problems. From 3 months up to 5 years. Choose this if you feel gaming is having a negative impact on your life.

Responsible Gaming FAQs

Find answers to common questions about responsible gaming here. For more, see our full FAQ.

Lowering a limit takes effect immediately. A request to raise a limit takes effect after a set waiting period — this helps prevent overspending in the heat of the moment.

Your account balance stays safe during self-exclusion. You can withdraw it when you reactivate your account at the end of the period. If you want to request a withdrawal during self-exclusion, contact us at [email protected].

Email us at [email protected] or let us know via live chat. We take third-party concerns seriously and can review the account in question. This is done while keeping personal information confidential.

A deposit limit is the maximum amount you can deposit within a set period (daily/weekly/monthly). It is the most effective way to control total spending. You can find out more via live chat or email.

Time-out and self-exclusion are account-based features — you need to be logged in or verify your identity by email to use them. If you cannot log in, email us at [email protected].

Date of birth is verified at registration, and a national ID or passport may be requested in suspicious cases. Any account where age is in doubt is suspended immediately. We follow a zero-tolerance policy for the protection of minors.